Returns & Refunds
Applies to orders through AlternativeGrass.com only.
Terms and conditions
Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.
Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery by:
This is subject to the following conditions:
- The product must be unused
- Orders which are cut or made to measure to meet your requirements will not be exchanged or refunded
- You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.
If you return part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund. We reserve the right to refuse a return or to require proof of identity. YOUR CONSUMER RIGHTS ARE NOT AFFECTED.
Faulty Products
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 01484 767676 to arrange.
For cancellations and collections please call us on 01484 767676 or email info@alternativegrass.com